The suite of solutions includes AO Backpack, AO Polishing Cassette, and Automatic Print Preparation to further drive lab efficiency

Today at Lab Day Chicago, Carbon, a leading product development and manufacturing technology company, announced its Automatic Operation (AO) suite of solutions designed to transform the landscape of lab automation. The innovative suite of automation solutions is designed to specifically meet the needs of dental labs, setting a new standard in lab automation and efficiency. By integrating the AO suite into workflows, labs not only get Carbon’s unmatched efficiency and precision but also embrace a future of dental lab technology.

"The launch of our Automatic Operation Suite marks a pivotal step in our journey to elevate the dental lab industry," said Phil DeSimone, CEO and Co-Founder. "These innovative solutions embody our ongoing mission to deliver solutions that not only meet the current needs of labs but are built on the idea of continued innovation across the additive manufacturing industry.”

The first solutions available within the AO suite will be:

● Automatic Print Preparation: A pivotal tool in Carbon's suite, it automates the end-to-end process of preparing model print projects, with the ability to significantly save time and reduce labor. Available paired with other products in the AO suite, or on its own with other Carbon hardware.

● AO Backpack: A groundbreaking addition to Carbon printers that automates the printing process, for up to 14 hours, enabling overnight production and reducing the labor required to operate the M3 printer. With a print turnover of under 5 minutes, this matches some of the best human-staffed print turnover times seen on Carbon printers.

● AO Polishing Cassette: Carbon’s polishing cassette, which utilizes advanced light scattering technology, enables automated surface smoothing, enhancing the print quality of Carbon-printed dental appliances, and reducing post-processing time after print.

Carbon's AO Suite is a leap forward in advanced dental lab technology, emphasizing efficiency, reliability, and scalability. The suite is designed to seamlessly integrate into various lab environments, underscoring Carbon's commitment to innovation and customer-centric solutions.

For more information about Carbon’s Automatic Operation Suite and its components, visit www.carbon3d.com or contact your local Carbon representative.

“The Productive Dentist Podcast,” “Investment Grade Practices™ Podcast,” and “Everyday Practices Dental Podcast,” Respectively Win First, Second, and Third Place in Annual Podcast Competition

Productive Dentist Academy (PDA), the nation’s leading dental consulting and marketing firm, proudly announces its three wildly popular dental podcasts – “The Productive Dentist Podcast,” “Investment Grade Practices™” and “Everyday Practices Podcast” – swept DentWoo’s top three fan-favorite podcast spots in 2023. All three podcasts not only clinched the top three spots, but also garnered an overwhelming response from the dental community, with a total of 3,145 votes.

The Productive Dentist Podcast, hosted by Productive Dentist Academy Co-founder Dr. Bruce B. Baird, claimed the number one spot with an impressive 1,317 votes. Dr. Baird expressed his gratitude and said, “This recognition reaffirms our commitment to delivering valuable insights and empowering dentists to excel in their professional journeys.”

Second place went to the Investment Grade Practices™ podcast, hosted by PDA Co-founder & CEO Dr. Victoria Peterson, with a total of 934 votes. This achievement further solidifies this podcast’s reputation as a beacon of knowledge for cultivating successful dental practices.

“Investment Grade Practices™ go beyond predictability of care and establish durable systems,” said Dr. Peterson. “This is key to the doctor’s lifestyle and financial freedom. Without durable systems, retirement becomes a fleeting mistress.”

Rounding out third place is Everyday Practices Dental Podcast, hosted by PDA Chief Communications Officer Regan Robertson and Dr. Chad Johnson of Veranda Dentistry (Pleasant Hill, IA), with 894 votes, underlining its impact in providing actionable strategies and facilitating meaningful conversations within the dental profession.

“We are humbled by the support of our listeners and remain committed to delivering insightful content and stories that matter to inspire positive change within the dental profession,” said Robertson.

“The content quality from all three PDA podcasts is unrivaled,” says Dr. Johnson. “I love when listeners reach out and I’m able to help their dental practice and sometimes guide them to better health personally or with their family or dental team. It’s so rewarding.”

DentWoo was founded in 2015 by Dr. Chance Bodini, while a dental student at the University of Maryland, in response to the growing popularity of podcasts among dental professionals. Originally founded as the Dental Podcast Directory, the platform’s aim was to organize dental podcasts for easy access. As digital content creation in the dental profession expanded, Dental Podcast Directory rebranded to DentWoo in 2023. It now serves as a centralized repository of for dental content, connecting professionals and facilitating sharing of knowledge. Via DentWoo, dental professionals can efficiently access curated resources and engage with dental peers and influencers.

“The entire team at Productive Dentist Academy has truly set an industry benchmark for enriching the dental community with their valuable insights,” says DentWoo founder Dr. Chance Bodini. “Winning the DentWoo award for Fan Favorite Podcast across all three of their shows is no small feat. It’s both an honor and a colossal achievement that resonates deeply with their commitment to excellence. Congratulations on such a deserved win - you have consistently raised the bar for dental professionals everywhere with your dedication and passion.”

For more information, please visit https://productivedentist.com and https://dentwoo.com

The group looks to further drive digital transformation in the dental industry to enhance patient care

Carbon, a leading product development and manufacturing technology company, today announced that it is partnering with Heartland Dental, Desktop Health™, an industry-leading dental technology innovator, and Dr. Robert Mongrain. The consortium’s goal is to unite their perspectives to focus on enhancing patient outcomes by creating streamlined workflows for digitally designed removable denture appliances.

The dental industry is undergoing a historic and exciting digital transformation as it leads industries of all types into the digital era. Technological advancements, particularly in the additive manufacturing space, are enabling more efficient and predictable dental restorations for greater patient outcomes and care. Collaboration like this within the dental community can more effectively leverage industry-leading innovations for the highest standard of patient care.

“We’re thrilled to continue our partnership with Heartland Dental and Desktop Health to create the best possible outcomes for patients across the country,” said Terri Capriolo, Senior Vice President, Oral Health at Carbon. “Through this collaboration between Heartland, Carbon, and Desktop Health as well as that of a leading group of technologically-advanced dental laboratories, the dental community is embarking on an effort to enhance dynamic digital denture workflows, creating the first standardized cross-organizational, proven workflow integration to elevate the standard of care.“

This dental community partnership will aim to eliminate inefficiencies that may exist in current silo-based workflows and create fully-validated, cross-organizational work streams to bring to market more predictable and higher-quality dental restorations. “Desktop Health is committed to empowering laboratory and clinical partners with best-in-class digital workflows, working in conjunction with world-class dental community partners to fabricate beautiful, functional dental prosthetics with ceramic-like strength and life-like beauty using our full suite of FDA-approved Flexcera™ materials,” said Lou Azzara President of Desktop Health

“Our doctors’ experience with the digital denture workflow showed us that there was a significant opportunity to lead a process to help organize and standardize a digital denture workflow for the industry,” said Dr. Mongrain. “Utilizing our scale and ability to collaborate with our vendor partners we are supporting the development of consistent scalable workflows that can be shared with our Diamond Trusted Lab partners and across the lab industry.”

For more information about Carbon and its dental offerings, visit carbon3d.com/dental. 

The slowing of U.S. inflation has trickled down to the Tooth Fairy.

New Delta Dental findings from its 2024 Original Tooth Fairy Poll® revealed the average value of a single lost tooth during the past year declined by 6% from $6.23 to $5.84. This represents the first year-over-year decline in Tooth Fairy giving in five years.

While the loss of a first tooth typically commands a premium, the poll also found the Tooth Fairy is minding her pennies in celebration of this milestone with the average value dropping from $7.29 to $7.09 over the past year.

"Delta Dental has tracked U.S. Tooth Fairy giving trends for 26 years as a timely way to spotlight the importance of children's oral health," said Gabriella Ferroni, Senior Director, Strategic Communications, Delta Dental Plans Association. "It is not a surprise to see she tightened her purse strings following last year's record high. Despite the more economical reward, Tooth Fairy giving is a fun conversation starter to encourage good oral hygiene habits at an early age."

The worth of a lost tooth and the economy

Historically, the Original Tooth Fairy Poll® has typically mirrored the economy's overall direction, tracking with the trends of Standard & Poor's 500 Index (S&P 500). However, in 2023, the value of a lost tooth went in a different direction, and it continues in 2024. The average value of a single lost tooth decreased 6% over the past year, while the S&P 500 experienced a 20% increase during the same period.

U.S. regional ranking for the average value of a lost tooth

1. West ($8.54): Surged ahead of the pack to lead U.S. regions with the highest monetary gift for a lost tooth, marking a 37% increase since last year's results.

2. Northeast ($6.87): Increased 12% and surpassed the national average by more than $1.00.

3. South ($5.51): Dropped below the national average, after leading last year with $6.59 for a lost tooth.

4. Midwest ($3.63): Significantly trailed the national average with a 36% drop, returning close to its 2021 average of $3.66.

About the poll

The Original Tooth Fairy Poll® was conducted between Jan. 3, 2024 and Jan. 17, 2024, among 1,000 parents of children ages 6 to 12. The margin of error is +/- 3%.

The January 2023 S&P 500 average was 3,942 and increased to an average of 4,746 for January 2024, consistent with the timing of the Original Tooth Fairy Poll®.

For more information about the Delta Dental-sponsored survey and oral health tips for infants to pre-teen, visit the Original Tooth Fairy Poll®.

Nexa3D expands its dental presence in North America and continues to deliver on open-source platform promise by adding three new Pac-Dent resins to its expanding portfolio of validated dental materials

Nexa3D, the ultrafast 3D printing leader, announced today ahead of Lab Day Chicago, the addition of two new dental partners in North America - CAD-Ray and Harris Discount Dental Supply. Additionally Nexa is introducing three new resins from dental industry juggernaut Pac-Dent, Inc., enabling validated workflows for new surgical and restorative applications for labs and practices using Nexa3D’s XiP desktop printer, powered by LSPc™ technology.

Expanding Accessibility to Ultrafast Printing | CAD-Ray & Harris Discount Supply

Nexa3D is proud to include CAD-Ray and Harris Discount as new value-added resellers to the company’s global network. CAD-Ray, headquartered in Las Vegas, Nevada, is a premier distribution and education company that brings decades of combined experience in the digital dentistry market - specializing in 3D printing, digital imaging, CAD/CAM, guided implantology, and CT technologies.

“We’re thrilled to add Nexa3D’s ultrafast XiP 3D printer to our portfolio,” said Wayne Glassoff, vice president of 3D printing for CAD-Ray. “This printer’s accuracy, speed, and productivity combined with CAD-Ray’s deep industry expertise and exceptional customer care make for a powerhouse combination.”

Joining CAD-Ray in the Nexa3D reseller network is Harris Discount Dental Supply, a Warner Tech-care Company based in Arden Hills, MN, with over 40 years of distribution experience in the dental industry. They focus on delivering quality products at affordable prices, making them a perfect match for Nexa3D’s LSPc technology that delivers unmatched throughput at a low total cost of ownership.

Beautiful, Functional Dentures | Rodin® Denture Base 2.0

Rodin® Denture Base 2.0, manufactured by Pac-Dent, is a groundbreaking Class II biocompatible material revolutionizing denture fabrication. Offering enhanced flexibility, stability, and a wide range of gingival shades, this innovative material combines durability, aesthetics, and patient comfort, making it a forefront choice in dental innovation.

With expanded shade options and diverse selections, it ensures personalized solutions with superior durability withstanding high-impact forces and guaranteeing long-lasting performance. Enhanced print stability and precision accuracy ensure consistent high-quality results, rivaling milled dentures, and its lustrous finish and pleasant formulation provide an aesthetically pleasing appearance.

Advanced Material Science for Dental Surgery | Rodin® Surgical Guide 2.0

Rodin® Surgical Guide 2.0 represents a significant advancement in dental surgery. Engineered for printing both full-arch and quadrant guides, this resin ensures maximum shatter resistance and dimensional stability even under extreme conditions. Its superior strength guarantees reliable performance during critical procedures, while the distinct coloring facilitates easy verification of implant positioning.

Compatible with autoclave sterilization, it ensures each guide is sterile and ready for use and its formulation eliminates offensive odors or tastes, enhancing patient comfort during surgery.

Crystal Clear Splints for Bruxism and Snoring | Rodin® Splint 2.0

Rodin® Splint 2.0 provides unmatched stability, strength, and wear resistance for 3D-printed splints, night guards, retainers, and snoring devices. Engineered to combat severe bruxism, night grinding, and snoring, its superior durability ensures long-lasting effectiveness.

Rodin® Splint 2.0 offers crystal-clear aesthetics and freedom from odors or tastes, prioritizing patient comfort and ensuring a discreet and comfortable experience.

Progressing Dental Applications Through Partnership

Nexa3D is dedicated to pushing the boundaries of 3D printing technology, and these new materials are a testament to the organization’s commitment to innovation, quality, and versatility for ultrafast dental 3D printing.

"We are thrilled to announce Nexa3D as our newest validated printer partner at Pac-Dent,” said Ryan Solozano, Pack-Dent Product Manager. “The XIP printer has demonstrated exceptional capabilities in effectively printing Rodin resins, solidifying its position as a formidable asset in our portfolio."

Print profiles for Nexa3D’s XiP printers are now available and these Pac-Dent resins are available immediately through Pac-Dent’s website and through their extensive distribution network in the United States.

Additional information on Nexa3D’s full dental resin portfolio is available on the company’s website.

• Unique dental materials enable production of superior monolithic dentures, combining beautiful aesthetics with outstanding performance, yielding a market-leading denture solution

• New denture product family dramatically expands company’s addressable dental market, with denture demand estimated to exceed $2 billion by 2028 

Today, 3D Systems (NYSE:DDD) introduced a first-to-market solution for jetted, monolithic (one-piece) dentures that utilizes multiple materials to deliver a durable, long-wear, aesthetically beautiful prosthetic to the patient. This is enabled by the formulation of bespoke materials for both teeth and gums. These unique materials deliver the desired combination of aesthetics, wear- and stain-resistance in the teeth, with exceptional break resistance (toughness and strength) in the gums. This combination results in a denture product that is superior to all other currently available, monolithic, jetted denture solutions. When these materials are used as part of 3D Systems’ complete workflow solution comprising materials, jetted 3D printing technology, software, and services, high-volume dental laboratories can more efficiently deliver dentures with improved performance and aesthetics, resulting in a superior patient experience.

3D Systems’ materials scientists developed NextDent® Jet Denture Teeth and NextDent® Jet Denture Base — the former uniquely formulated to mimic tooth rigidity and aesthetics, and the latter to absorb impact. When these materials are used as part of the company’s monolithic jetted denture solution, dental labs are able to produce dentures with exceptional performance, including high break resistance, a particularly important customer need. Additionally, the speed of 3D Systems’ jetting technology combined with monolithic denture printing accelerates total production rates in order to significantly reduce time to completion resulting in expedited delivery to the prosthodontist and patient.

In recent months 3D Systems previewed this solution to select customers including Glidewell, the world’s largest producer of restorative dental devices. Stephenie Goddard, CEO, Glidewell shared, “Glidewell prides itself on being on the forefront of technology, and continually bringing innovation to the dental community. Therefore, we need to collaborate with solution providers who share our vision for the power of transformative innovation. As a long-time 3D Systems customer, Glidewell continues to be impressed by the company’s leadership in digital dentistry. The capabilities presented by the new jetted denture solution are unmatched in the industry. The combination of 3D Systems’ high-speed printing technology and its unique materials deliver dentures with superior durability and aesthetics. I’m looking forward to our implementation of this solution later this year, and the benefits it will deliver not only for our business but for our customers and their patients.”

“With each innovation to our digital dentistry portfolio, 3D Systems has been able to help our customers transform the devices they deliver, and how clinicians deliver patient care,” said Chuck Stapleton, vice president & general manager, dental, 3D Systems. “As we announce our jetted denture solution today, I’m proud that we are once again delivering a truly unique offering to the market. We’ve combined innovation in materials and 3D printing, with software, post-processing, and applications expertise into our monolithic jetted denture solution, designed for high-volume production with unparalleled accuracy, repeatability, and lower total cost of operation. I look forward to seeing this solution change the trajectory of denture production, not only over the coming months but in the years to follow.”

The company anticipates 510(k) clearance from the United States Food & Drug Administration (FDA) for its solution in the second half of 2024.

The adoption of 3D printing to produce prosthodontics continues to accelerate, driven by benefits to both manufacturers and patients alike. According to 360 Research Reports, the global 3D Printed Dentures market size was estimated to be more than $1 billion in 2021 and is forecast to reach more than $2 billion by 2028. With 3D Systems’ digital dentistry solutions including its solution for the production of monolithic dentures, dental laboratories and clinics are able to produce dental devices at dramatically increased speed, while reducing material waste and capital equipment expenditures. Patients also experience significant benefits, through reductions in the time it takes to receive their prosthodontics, as well as the number of required office visits.

3D Systems will showcase its new monolithic denture product line along with the breadth of applications addressed by its digital dentistry solution portfolio at LMT Lab Day, to be held February 22-24, 2024 at the Hyatt Regency Chicago (Illinois). Attendees are invited to visit the company’s booth (A-43, B-42, East Exhibit Hall) to learn more about how 3D Systems’ portfolio of entry-level dental 3D printers, mid- and large-platform 3D printers, rapidly scalable workflows and growing range of validated NextDent materials can help expand labs and clinics. Additionally, the company will highlight how it has validated the NextDent materials portfolio to perform across a wide selection of the industry's most trusted 3D printers. Attendees are also invited to participate in 3D Systems’ seminars to be held in the Comiskey Room, West Tower, Bronze Level. For more information, please visit the company’s website. 

Henry Schein’s Dental Lab Business to Demonstrate Exclusive Products, Myerson TruJetX3 and Trusana One, Among Suite of Digital Solutions

Zahn Dental, the U.S. dental laboratory business of Henry Schein, Inc. (Nasdaq: HSIC), will feature new products, solutions, and software from its enhanced digital portfolio, as well as offer continuing education at this week’s LMT LAB DAY held at the Hyatt Regency Chicago.

In Ballrooms E and F, Zahn Dental will feature Myerson’s TruJetX3 inkjet 3D printer, and introduce Trusana One, a premium jetting resin, which together provides dental laboratories with an esthetic, one piece 3D printed monolithic denture solution. Exclusive to Zahn Dental and available in seven tooth shades and four denture base shades, Trusana One jetting resins can quickly and consistently produce premium digital dentures, helping to improve digital production among lab technicians and enhance digital workflows. In addition, Zahn Dental will also demonstrate the Trusana Denture System, which offers dental laboratories a complete and simple digital denture workflow that is validated with Asiga 3D printers.

Additional solutions that will demonstrate Zahn Dental’s continued investment in digital denture solutions include: AutoFinish DCPC 250 and DCPC 500 dental finishing machines, Dental Direkt DD cubeX²® Zirconia, Dentsply Lucitone Digital Print Denture System, Desktop Health Flexcera™ Smile Ultra+ and Flexcera™ Base resins, imes-icore 350i PRO plus, Nemotec’s Nemostudio suite of design software, and XTCERA X-Mill 500 Plus. Dental laboratories can visit with Zahn Dental’s consultants and product specialists to learn more about the application of these solutions for creating a premium denture with physical properties and lifelike esthetics that mirror the beauty and translucency of a natural smile; the fabrication of digital dentures with ceramic-like strength exclusively for use with Desktop Health’s 3D printer, Einstein ProXL; and automate finishing and polishing processes so technicians can streamline the production process.

“We look forward to showcasing our expanded solutions from Zahn Dental’s digital dentistry portfolio, demonstrating our commitment to advancing the digital removables’ category and strengthening the support we provide to dental laboratories and their digital workflow journeys,” said Rita Acquafredda, President, Global Dental Lab & Prosthetic Solutions, Zahn Dental. “At Zahn Dental, we recognize the important value that dental labs deliver to dentistry, and are committed to helping foster the adoption of digital solutions. Laboratories can rely on us to help successfully implement digital dentistry and provide education for enhancing digital skillsets among laboratory technicians.”

Zahn Dental will offer three days of CE education to more than 1,000 registered lab technicians, and more than 8,000 square feet of hands-on product demonstrations. Laboratory owners and technicians can hear from Zahn Dental’s trusted advisors about implementing new strategies and solutions to create an enhanced, integrated digital workflow. The following speakers will address a range of timely topics including digital dentures, patient acceptance, 3D printing, and digital workflows:

• Daniel Alter, MSc, MDT, CDT – Editor, Inside Dental Technology;

• Mike Farago – CEO, Concord Dental Laboratory, Inc.;

• Milos Markovic, CDT – Director of CAD/CAM & Implantology, Aurora DTC;

• Jack Marrano, CDT – Director of Signature Prosthetics, Absolute Dental Service;

• Gene Rogalski – Consultant, Myerson;

• Kris Schermerhorn, CDT – Owner, Northern Virginia Dental Lab;

• Jimmy Stegall – National Procedural Solutions Specialist, Dentsply Sirona;

• Tim Torbenson – President, evo820, LLC; and

• Dennis Urban, CDT – Director of Operations and Clinical Education, Micro Dental.

For a complete schedule of Zahn Dental’s courses at LMT LAB DAY, click here.

Candulor announces the 14th International KZW Competition. This year, the dental specialist from Switzerland once again focuses on full denture prosthetics with its renowned competition and honors international talents with valuable awards.

The KunstZahnWerk Award from Candulor will once again be presented at the same time as the IDS in Cologne in 2025. Registration is now open and interested participants should be able to register by July 19, 2024 at the latest.

This KZW is again about solving a patient case which requires technical dental skills, precision and a methodical approach. The case requires the fabrication of an age-appropriate, characterful, esthetic, mucosa-supported maxillary and mandibular full denture.

A pronounced atrophy of the mandible represents a real challenge for the participants. The work should be fabricated using the GERBER set-up method (tooth-to-tooth relationship) and must be submitted in a CANDULOR articulator or a partially or fully adjustable articulator.

Oliver Benz, Head of Education at CANDULOR, comments: "As with every KZW, the primary goal should be 'usability,' consisting of functional, material and esthetic aspects. In our opinion, the GERBER set-up method with its multitude of approaches to a solution is ideal for this case. The use of this technique is the condition to achieve an esthetically perfect result."

Particular attention is placed on a detailed model analysis as well as meaningful documentation presenting the fabrication of the restoration. As documentations are also awarded with prizes, they represent an important part of the competition. In addition, the best documentations are published in various professional journals and thus create good publicity for dental professionals.

The best entries are selected by an independent jury of prosthetics experts and practitioners. On the one hand, the achieved patient comfort and the fulfilling of the patients’ wishes for better hold, increased chewing performance and natural esthetics are evaluated. And on the other, the jury evaluates particularly the plausibility of the model analysis, the set-up of the teeth and the characterization of the dentures according to predefined criteria. The three best entries will be awarded.

The most important information at a glance

• Registration deadline: July 19, 2024

• Submission of the completed works/documentations: January 12, 2025

• Award ceremony and announcement of the rankings: March 28, 2025

All further information and the registration form can be found on the CANDULOR website: www.candulor.com. If you have any question, please contact the CANDULOR Team on +41 44 805 90 00. 

CareQuest Institute for Oral Health®, a leading national nonprofit focused on creating a more accessible, equitable, and integrated oral health system, is hosting a virtual discussion in collaboration with the National Dental Association on representation and equity in dental education and practice.

In recognition of Black History Month, expert speakers featured on the panel will offer insights through the lens of public health equity, highlighting the significant progress and ongoing challenges in providing optimal care to Black communities. They will also discuss actionable strategies to increase representation and improve education and health care outcomes.

WHO:

Eleanor Fleming, PhD, DDS, MPH, Assistant Dean for Equity, Diversity, and Inclusion Clinical Associate Professor, University of Maryland School of Dentistry, Department of Dental Public Health Diplomate, American Board of Dental Public Health

Caswell A Evans Jr., DDS, MPH, Professor Emeritus, Pediatric Dentistry, Prevention and Public Health, University of Illinois, Chicago College of Dentistry

Nicole Cheek, DDS, President, National Dental Association

Jeanne Sinkford, DDS, PhD, DSc, Associate Executive Director, American Dental Education Association

WHEN: Thursday, February 22, 2024, 1-2 PM ET

WHERE: RSVP here  

Once again, U.S. Oral Surgery Management (USOSM) surgeon partners have achieved world-class Net Promoter Score™ (NPS) status, earning an overall NPS of 86 for 2023. NPS system founder Bain & Company designates any score above zero as “good,” with above 50 as “excellent” and above 80 as “world-class.”

According to reputation management company Birdeye, USOSM’s surgeon partners consistently achieve an overall NPS of 80+, and those numbers have gone up year-over-over. This is particularly significant, when taking into account that the average NPS for the entire healthcare industry is approximately 58. In addition, it’s higher than the reported NPS for successful retail and restaurant giants, such as Amazon (NPS 73), Netflix (NPS 67), and Chick-fil-A (NPS 58).

USOSM is a management services company that works exclusively with premier oral and maxillofacial surgeons. Founded in November 2017, the company was the first of its kind. Widely recognized as a leader in its space, USOSM now has approximately 230 surgeon partners -- all of which, achieve an NPS of 80+, year-after-year.

“Very few companies worldwide can say that they consistently achieve an NPS of 80+. Patient satisfaction is extremely important to us,” said USOSM President and CEO Richard Hall. “We’re committed to providing our surgeon partners with the support they need to create outstanding experiences for their patients and their families.”

USOSM recommends its partner practices send NPS survey questions to every patient. To eliminate bias, the surveys are sent through a third-party, which records responses and calculates NPS in real time.

“These short surveys provide timely and valuable insight into the patient experience, so that we can identify and address any areas that have room for improvement,” added Hall.

Surveys are sent out with questions asking for a rating on patient experience from zero to 10, with zero being the worst and 10 being the best. Survey respondents are separated into three categories:

· Promoters, who give ratings of nine or 10. These are usually loyal patients, who refer others.

· Passives, who give ratings of seven or eight. While not necessarily dissatisfied, these lukewarm respondents are more likely to seek alternative healthcare in the future.

· Detractors, who give ratings of zero to six. In general, these are dissatisfied patients, who are more likely to give bad reviews.

NPS measures customer experience, tracks customer loyalty, and helps predict and influence business growth. Scores are calculated by subtracting the percentage of detractors from the percentage of promoters. This means the rating can range anywhere from -100 to +100. A score that’s above zero suggests that the practice has more promoters than detractors, which is why anything above zero is considered a “good” score.

Headquartered in Irving, Texas, USOSM sets the standard for oral and maxillofacial surgery management. A management services organization spanning 26 states, USOSM has built a best-in-class network of premier oral and maxillofacial surgeon partners. USOSM provides operational, financial and administrative support services to fuel clinical excellence, innovation and wealth-creation. Visit: https://www.usosm.com.